TICKET POLICY
TICKET POLICY
SAN JUAN LUIS MUÑOZ MARIN INTERNATIONAL AIRPORT “SJU”
Check In counter closes 60 minutes before departure.
All flights will be closed 45 minutes before departure, not showing at the counter prior to this check-in time requirement, the NO SHOW policy will be applied.
Gate Check in closes 15 minutes before flight departure.
Flight will board in Terminal D.
Passengers Connecting Flight with checked in luggage must claim it and proceed to the check in counter at Terminal B.
Passengers connecting flights with carry-on luggage can proceed directly to our gate.
VAL does not assume any responsibilities for expenses resulting from failure to departures or arrival times stated nor for the failure to make connections to other flights.
VAL reserves the right to cancel your seat after check in, if your behavior represents a threat to other passengers and/or the safety of the flight.
Passengers traveling with pets:
• Advanced Reservation Required, as only one pet or service animal per aircraft.
• For pet’s reservation need to book 48 hours prior to the flight thru our call center department at 787-741-8331 or 1- 888-901-9247.
• Pet charge is $30.00 each way
• VAL accepts only domesticated cats, dogs, rabbits, and household birds for transport as pets when accompanied by the Customer.
• A hard kennel is required for all routes.
• Vieques Air Link provides kennel for an extra charge of $15.00
• Up to 2 animals from the same family household are permitted on the same aircraft if space permits. It is possible that, due to space or weight constraints, the passenger and animals may not be able to be accommodated on a flight, and passengers would need to make other arrangements. Multiple live animals from different households are not permitted on the same aircraft due to concerns of animal interaction onboard our small aircraft.
• Each pet will be charge separately.
• BNI-Islander Aicraft total weight of the pet’s and kennel may not exceed 30lbs.
• PA32-Cherokee Aircraft total weight of the pet’s and kennel may not exceed 15lbs.
• Pet hard kennel maximum measure is 26”x18”17”.
• VAL reserves the right to refuse carriage of pets at any time.
• Charter flights could be arranged on VAL availability to accommodate a passenger with a service animal that is too large. Call Reservation for availability and charter cost.
NO-SHOW POLICY
Failure to check in on time at Vieques Air Link (VAL) counter is consider a No Show and you lose 100% of ticket payment.
When a customer fails to honor the first segment of a round trip confirmed reservation without contacting VAL in advance, VAL may cancel, without notification, the returning flight.
If you are a No show and you are traveling round trip, we highly recommended you personally contact our Call Center 1 888 901 9247 and reconfirm your returning flight.
ID Requirements for Check In
VALID IDS
Driver's licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
U.S. passport
U.S. passport card
DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
U.S. military ID (active duty or retired military and their dependents, and DoD civilians)
Permanent resident card
Border crossing card
DHS-designated enhanced driver's license
Airline or airport-issued ID (if issued under a TSA-approved security plan)
Federally recognized, tribal-issued photo ID
HSPD-12 PIV card
Foreign government-issued passport
Canadian provincial driver's license or Indian and Northern Affairs Canada card
Transportation worker identification credential
Immigration and Naturalization Service Employment Authorization Card (I-766)
All passengers regardless of age, traveling outside U.S. must present:
U.S. passport
U.S. passport card
Federally recognized, tribal-issued photo ID with Foreign government-issued passport