TICKET POLICY

  • Ticket policy for regular flights
  • As part of our service guarantee, we at Vieques Air Link do not sell overbookings. When you book with us your seat is guaranteed for the date and time of your flight according to our travel policies. The following terms and conditions have been designed around this seat guarantee.
  • Fare Terms and Conditions
  • Service is 100% non-refundable, we do provide credits in accordance to the terms following in this ticket policy.
  •  Changes to the itinerary will be subject to availability and a change fee of $15.00 per direction, per passenger, plus fare difference, if applicable.
  •  For any cancellations 48 hours in advance of your flight time, there will be a 20% cancellation fee. If you cancel with less than 48 hours prior to  the flight time including day of travel, there will be a 50% cancellation fee.
  •  Failure to cancel a reservation in advance of check-in and not showing up for your flight will result in forfeiture of 100% of payment for the “no-show” segment (no credit given).
  •  All changes and cancellations can be made online by click here MY RESERVATION , or calling to our reservations agent at 787-741-8331.  NO emails or voicemails are accepted as a valid method for notification.
  •  In the event of a change or cancellation, the remaining amount is not refundable and not transferable but may be used towards the purchase of any future travel within the next 12 months. Any unused credits will expire after 12 months.
  •   Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond VAL control or major force situation like weather or government regulations.
  •  Infants under two years of age will travel in an adult's lap at no charge. After two years of age, full fare applies and a seat is guarantee for the child.
  • The allowance is one infant per passenger.
  •   All flights may have one or two stops before final destination. We will make our best effort to inform you at check in, but for sure we will notify you prior to boarding.
  • ZIKA VIRUS TRAVEL ADVISORY
    • Customers with current reservations who are concerned about travelling to destinations reported by the CDC be affected by Zika Viral Illness should call our reservations office 1-888-901-9247and speak with one of our representatives. Customers may qualify for change in travel dates. Customers may make fee-waived changes to future reservations/tickets. However, changes need to be made by February 29, 2016.

  • CHECK-IN & TIME REQUIREMENTS

      • SAN JUAN LUIS MUÑOZ MARIN INTERNATIONAL AIRPORT “SJU”

        • SJU is an International airport under TSA Federal Regulations, all guest should check-in at least 90 minutes before departure to go through regular screening procedures.

          Check In counter closes 60 minutes before departure.

          All flights will be closed 45 minutes before departure, not showing at the counter prior to this check-in time requirement, the NO SHOW policy will be applied.

          Gate Check in closes 15 minutes before flight departure.

          Flight will board in Terminal D.

          Passengers Connecting Flight with checked in luggage must claim it and proceed to the check in counter at Terminal B.

          Passengers connecting flights with carry-on luggage can proceed directly to our gate.


      • ALL OTHER PUERTO RICO REGIONAL AIRPORTS
        • Guests should check at least 45 minutes prior to the scheduled departure time. All flights will be closed 15 minutes before departure in Vieques, Culebra, Ceiba and Isla Grande Airports, not showing at the counter prior to this check-in time requirement, the NO SHOW policy will be applied.

          VAL does not assume any responsibilities for expenses resulting from failure to departures or arrival times stated nor for the failure to make connections to other flights. 

          VAL reserves the right to cancel your seat after check in, if your behavior represents a threat to other passengers and/or the safety of the flight.


    • Passengers traveling with pets:

      • Advanced Reservation Required, as only one pet or service animal per aircraft. 

        • For pet’s reservation need to book 48 hours prior to the flight thru our call center department at 787-741-8331 or 1- 888-901-9247.

        • Pet charge is $30.00 each way

        • VAL accepts only domesticated cats, dogs, rabbits, and household birds for transport as pets when accompanied by the Customer.

        • A hard kennel is required for all routes.

        • Vieques Air Link provides kennel for an extra charge of $15.00

        • Up to 2 animals from the same family household are permitted on the same aircraft if space permits. It is possible that, due to space or weight constraints, the passenger and animals may not be able to be accommodated on a flight, and passengers would need to make other arrangements.   Multiple live animals from different households are not permitted on the same aircraft due to concerns of animal interaction onboard our small aircraft.

        • Each pet will be charge separately.

        • Total weight of the pet’s and kennel may not exceed 30lbs.

        • Pet hard kennel maximum measure is 26”x18”17”.

        • VAL reserves the right to refuse carriage of pets at any time.

        • Charter flights could be arranged on VAL availability to accommodate a passenger with a service animal that is too large. Call Reservation for availability and charter cost.

      • • All pet sizes will travel on hard kennels on cargo area; no carry-on are allowed. Please refer to our Service Animal policy for information about traveling with service animals.

      • NO-SHOW POLICY

        • Failure to check in on time at Vieques Air Link (VAL) counter is consider a No Show and you lose 100% of ticket payment.

          When a customer fails to honor the first segment of a round trip confirmed reservation without contacting VAL in advance, VAL may cancel, without notification, the returning flight.

          If you are a No show and you are traveling round trip, we highly recommended you personally contact our Call Center 1 888 901 9247 and reconfirm your returning flight. 


      • ID Requirements for Check In 

        • Passengers 18 & over must present a valid ID at the airport stations in order to travel. VAL does not require children under 18 to provide ID when traveling with a companion within the United States.

    • VALID IDS

      • Driver's licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)

        U.S. passport

        U.S. passport card

        DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)

        U.S. military ID (active duty or retired military and their dependents, and DoD civilians)

        Permanent resident card

        Border crossing card

        DHS-designated enhanced driver's license

        Airline or airport-issued ID (if issued under a TSA-approved security plan)

        Federally recognized, tribal-issued photo ID

        HSPD-12 PIV card

        Foreign government-issued passport

        Canadian provincial driver's license or Indian and Northern Affairs Canada card

        Transportation worker identification credential

        Immigration and Naturalization Service Employment Authorization Card (I-766)


    • All passengers regardless of age, traveling outside U.S. must present:

      • U.S. passport

        U.S. passport card

        Federally recognized, tribal-issued photo ID with Foreign government-issued passport