Call Center Agent

Summary of Primary Responsibilities

Process reservations for clients, through telephone, regarding our tourist services in Vieques & the Caribbean. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell services when they arise. Keep records of all conversations in our call center database in a comprehensible way.

Minimum Qualifications:

  • *High school degree
  • *Previous experience in a call center and/or customer support role, highly desirable
  • *Experience and/or education in tourism, a plus
  • * Fully bilingual, written and spoken. (Please do not consider this job if you are not really Bilingual/English - Spanish)
  • *Able to work flexible shifts, including holidays and weekends
  • *Strong phone and verbal communication skills along with active listening
  • *Ability to multi-task, set priorities and manage time effectively
  • *Computer literate


Essential Functions:

* A&P Mechanic is required to maintain the airworthiness of aircraft and all their components while in service or while undergoing overhaul and/or modification.

*Work according to Federal Aviation Administration (FAA) and company regulations and procedures.

*Thoroughly perform inspections and preventive and / or corrective maintenance as assigned, and ensure maintenance activities are performed correctly in compliance with FAA requirements.

*Must be able to perform work in a safe and on-time fashion.

*Ensure efficient utilization, quality of productions, and cleanliness of facilities, among others.

Minimum Qualifications:

* Airframe and Powerplant (A&P) license, valid driver's license. Three (3) years of experience, preferable in BN Islander Cessna 402C and Azteca. *Verifiable line maintenance experience required.

*Ability to analyze and interpret procedures, manuals, and FARs; and write legibly, to complete forms/paperwork as required.

*Candidates must be able to read, write, fluently speak and understand the English and Spanish languages.

*Ability to work rotating shifts including nights, holidays, weekends and days off. Must be able to relocate to Vieques.

*Background Check, and Drug Screen required for all successful applicants. *Among others.

Physical Requirements:

*Must be able to perform in variable weather and environmental conditions, bend, stoop and crawl in tight, restricted spaces including fuel cells and aircraft belly areas.

*Push, pull, lift and hold aircraft parts and components weighing up to 50 lbs.  

*Assembling, disassembling, repairing, or installation of parts and components from a sitting, standing, bending, squatting or overhead position.

*Move and climb stairs, ladders.

*It requires walking, standing and moving 90% of the time. Among others

Please send resume to: