Call Center Agent

Summary of Primary Responsibilities

Process reservations for clients, through telephone, regarding our tourist services in Vieques & the Caribbean. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell services when they arise. Keep records of all conversations in our call center database in a comprehensible way.

Minimum Qualifications:

  • High school degree
  • Previous experience in a call center and/or customer support role, highly desirable
  • Experience and/or education in tourism, a plus
  • * Fully bilingual, written and spoken. (Please do not consider this job if you are not really Bilingual/English - Spanish)
  • Able to work flexible shifts, including holidays and weekends
  • Strong phone and verbal communication skills along with active listening
  • Ability to multi-task, set priorities and manage time effectively
  • Computer literate

Please send resume to: