VAL Frequent Flyers

I.                    POLICY

A.      Vieques Air Link looks foward to make each flight a pleasant experience for our guests through the quality, safety and service orientation. In accordance with our mission and goals, we have developed the Loyalty Program, which recognizes and honors those passengers who continually select Vieques Air Link as the first choice of air connectivity.

 

II.                  PUPRPOSE

A.      The purpose of the Loyalty Program is that commuters increase their loyalty to Vieques Air Link, selecting this airline as their first choice of air connectivity. As part of our vision, we seek to extend our relationship with existing customers and a new coming passenger to offer a completely free program benefits. Consequently, the image of the brand will be strengthened by increasing sales and market share.

 

III.                DEFINITIONS

A.      Vieques Air Link: Corporation whose main objective is to provide air transportation from five major stations: Luis Muñoz Marin International Airport, Fernando Ribas Dominichi Airport in Isla Grande, José Aponte de la Torre Airport in Ceiba, Antonio Rivera Rodriguez Airport in Vieques and Benjamin Rivera Noriega Airport in Culebra.

B.      Frequent Travelers: A program for passengers who make frequent use of air transport services of Vieques Air Link, which accumulate points by traveling on all routes where the company operates. This program is subject to the conditions and requirements detailed below. Under any circumstances, this program represents a contractual commitment between Vieques Air Link and the participant, being the program a way to reward frequents travelers for choosing our company services, for which this benefit is free of charge.

C.      Participant: A person who meets the requirements of the program, which has been registered and accepted by Vieques Air Link. The participant should always be an adult. Details of the registration process are in Section IV of this document.

D.      Points: Units of measurement Loyalty Program, according to the conditions and restrictions established in Section V of this document. The participant can ask about the accumulated points by calling our Reservations Department or through the Internet portal.

E.       Awards: Benefits that can be obtained by redeeming points. These awards can be redeemed only by the holders of this Program. More details in sections VI and VII of this document.

IV.                CONDITIONS OF MEMBERSHIP / SUBSCRIPTION

A.      Anyone over 18 can join free Loyalty Program as a participant. To complete the membership of the Program, the participant must create a frequent flyer profile by accessing the e-mail address at the end of this page by supplying a valid email address.  You will be required  to provide the following information:

1.       Name

2.       Last Name

3.       Address

4.       Phone

5.       Email

6.       Password

                                                            ii.      For client companies that use the services of Vieques Air Link to transport their employees, the registration process will be like an individual client; through the Internet portal. In these cases, the benefit of accumulating points will be individual (for each passenger) and not directly to the company.

B.      The acceptance of the terms and conditions to the Loyalty Program will be effective immediately upon making the registration process. As a sign of acceptance, the person will write their email address in the provided space.

C.      To report any changes to their personal data, participants must access their profile through the website, Section Update Your Profile.

 

V.                  ACCUMULATION OF POINTS

A.      The accumulation of points will be made each time the person travels from one station to another; by travel segment. The following table summarizes how the points are accumulated:

Segment

Number of Points

Isla Verde to Vieques

100

Vieques to Isla Verde

100

Isla Grande to Vieques

60

Vieques to Isla Grande

60

Isla Grande to Culebra

60

Culebra to Isla Grande

60

Ceiba to Vieques

30

Vieques to Ceiba

30

Ceiba to Culebra

30

Culebra to Ceiba

30

 

B.      Automatically at registration, the participant will receive 60 bonus points.

C.      Points will be awarded each time the person performs the journey, not the reservation.

                                                              i.      If for some reason, when purchasing ticket the person forgets to indicate that he or she is a frequent traveler; this person may seek accreditation of their points by calling the Reservations Department and providing the reservation number. The Reservation Agent confirms that the trip was made and processes the corresponding points to the account. The time period for any claim is due 15 days after the date of travel.

D.      Points have no monetary value; they cannot be exchanged for cash under any circumstances.

E.       Points earned will be computed only on the Loyalty Program and may not be used in promotions and / or any other program implemented by Vieques Air Link.

F.       Under no circumstances, the points earned will be transferable from one account to another.

G.     Vieques Air Link may deduct from the account of the participant any point credited by error, and also accredit any point that was deducted or omitted by mistake.

H.      The participant will know the amount of points accumulated by calling the Reservations Department at 787-741-3266 or by accessing his or her account through the Internet portal.

 

VI.                BENEFITS

A.      Vieques Air Link Loyalty Program will provide a free air segment, according to the number of points accumulated. The following table summarizes the total benefits of the Program:

Free Segment

Number of points needed

Isla Verde to Vieques

1,000

Vieques to Isla Verde

1,000

Isla Grande to Vieques

600

Vieques to Isla Grande

600

Isla Grande to Culebra

600

Culebra to Isla Grande

600

Ceiba to Vieques

300

Vieques to Ceiba

300

Ceiba to Culebra

300

Culebra to Ceiba

300

 

B.      These points will be automatically deducted from the account whenever the participant redeems his/her ticket (s) free. The ticket (s) will be subject to the availability of space for the date and time requested by the participant. Vieques Air Link reserves the right to limit the use of points on all flights.

 

VII.              REDEMPTION OF POINTS

A.      To apply for an award, the participant must call the Reservations Department.  Here, the Reservation Agent will be responsible for identifying and validating that the complainant is the right person and that have available the number of points required for the award. After confirming this information, will proceed to make a reservation as usual.

                                                              i.      The participant may purchase the tickets that he or she wants according to the number of points accumulated. If he or she wants to have a companion in the flight, the owner of the program must be present on the flight. Failure to do so, Vieques Air Link will have the right to charge the fixed fee and / or prohibit the benefit to flight.

B.      The participant has up to 24 months to redeem their points. Once this term, the points in the account of the participant will lose all value, and the account will be closed.

 

VIII.            TERMS AND CONDITIONS

A.      The Loyalty Program membership is free for all participants.

B.      Points will be awarded each time the journey is perform, not the reservation.

C.      If for some reason, when purchasing, the person forgets to indicate that he or she is a frequent traveler; this person may seek accreditation of their points by calling the Reservations Department and providing the reservation number. The period for making a claim is 15 days after the date of travel.

D.      Points have no monetary value; they cannot be exchanged for cash under any circumstances.

E.       Points earned will be computed only on the Loyalty Program and may not be used in promotions and/or any other program implemented by Vieques Air Link.

F.       Vieques Air Link reserves the right to limit the use of points on all flights.

G.     Under no circumstances, the points earned will be transferable from one account to another.

H.      Vieques Air Link may deduct from the account of the participant any point given in error, as also accredit any point that was deducted or omitted by mistake.

I.        The participant will know the amount of points accumulated by calling the Reservations Department at 787-741-3266 or by accessing his or her account through the Internet portal.

J.        Vieques Air Link reserves the right to take appropriate action against anyone attempting fraudulent use of benefits.

K.      Vieques Air Link may cancel any membership without notice, whenever it considers that the participant does not meet the terms and conditions of membership, abused of any privilege granted under the Loyalty Program or try to sell items to third parties.

L.       The participant may cancel his or her membership Loyalty Program by notifying Vieques Air Link. After the affiliation, the points in the account of the participant will lose all value, and the account will be closed. For no reason, the points can be transferred to another account.

M.    The death of the participant will be grounds for losing the points you have accumulated, and in any case, these points may be inherited by their families or by any other person.

N.     Vieques Air Link reserves the right to terminate or suspend the Program at any time, communicating its decision with 30 days prior to the closing date, giving the participant the option to redeem their accumulated points.

 

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